Secure by design
We use security measures designed to protect personal and health information.
Only share what’s needed
Relevant information is shared only where needed to help you access care.
We don’t sell your data
Your personal or health information is not sold to third parties.
You remain in control
You can ask to access or correct information we hold about you.
Advertising measurement
We use a Google Ads tag on our enquiry page to help measure whether an advertisement leads to a submitted enquiry. Google may receive technical information such as your IP address, browser information and advertising click identifiers, and may use cookies for this measurement. Our conversion event does not include your name, email, phone number, symptoms, body-map selections or enquiry text. Advertising personalisation and enhanced conversions are disabled in our website configuration. Google may process measurement information outside Australia. You can control cookies through your browser settings. See how Google uses information from sites that use its services.
What we collect
We may collect your name, contact details, suburb or postcode, information about symptoms or health needs, the areas you select on our body map, appointment preferences and information you choose to provide.
Why we collect it
We use your information to understand your enquiry, identify suitable podiatry care, contact healthcare providers where appropriate, help facilitate an appointment, follow up with you and improve our service.
Who we share it with
Where necessary to provide the service you request, we may share relevant information with selected podiatrists, allied-health professionals or clinics. We may also use carefully selected technology providers to operate our service.
How we use technology
Technology may help us organise, categorise or analyse information so we can understand an enquiry and suggest an appropriate pathway. It supports our process and does not replace the judgement of qualified healthcare professionals.
Where your information is stored
We aim to keep core Footpath Health health and enquiry information using secure infrastructure in Australia wherever reasonably practicable. Some service providers may process limited information in other jurisdictions, with appropriate safeguards.
How long we keep it
We retain personal information only for as long as reasonably required for the purpose for which it was collected, related permitted purposes, or where required by law. When no longer required, we take reasonable steps to delete or de-identify it.
Keeping in touch
We may contact you about your enquiry, an appointment, follow-up care or information relevant to your interaction with Footpath Health. Broader promotional communications will be handled separately and include appropriate choices.
Your rights
You can ask what information we hold about you, request correction of inaccurate information, raise a privacy concern, or ask about deletion where legally and operationally possible.
Questions about privacy or security?
We’re here to help. Contact us at privacy@footpathhealth.com.